Payment, Store Credit, Discount

Payment, Store Credit, Discount 

 

1. Payment  

  • What kind of payment method can I use? 

-Paypal /VISA /MASTERCARD /AMEX 

 

  •  I cannot proceed to pay for my order, what do I do? 

Please take a screenshot of the error message (if any) and email us at Urbanminimalists@gmail.com 

 

  • Why did my payment fail and what should I do? 

There are a few reasons why your payment was unsuccessful: 

1) Your Internet connection may have disconnected during checkout 
2) Your card may have been rejected 

Do ensure that your internet connection signal is stable before proceeding with payment. If it does not work, you may wish to consider using another card.  

If you are still facing problem placing an order after multiple attempts, please contact us with a screenshot of the error and we will be glad to assist it you.  

 

2. Store Credit

Once your return has been processed, store credits with a two month validity will be issued to your Urban Minimalists account.

 

3. Discount

  •  Why am I unable to use the promo code? 

There could be few possible reasons why your discount could be invalid: 

 
1) The code has expired 
Check the expiry date of the code, as some of them run for a limited time. 

2) You did not meet the minimum spending requirement. 
There might be a minimum spent requirement on the promo code. 

3)Product exclusions from promo codes 
i) Some product are excluded from promo codes (depending on the promo code T&C) 
ii) Sales items may be excluded from promotion (unless specific) 

4) Has the promo code already been used? 
Some promo codes might have restriction on the number of times it can be used. 

If you’re absolutely sure you have fulfilled the criteria to use the discount code and still face trouble using it, please drop us an email at Urbanminimalists@gmail.com 

 

  • I placed my order but forgot to use the promo code, what should I do? 

Unfortunately, discount code cannot be applied to an order that has already been made. But you can always save it for your next purchase with us, as long as you fulfil the terms and conditions of the discount.